FAQs

Frequently Asked Questions (FAQs)

Welcome to the Oolita Help Center. We have compiled a list of the most common questions our customers ask to provide you with immediate assistance. Our goal is to ensure a transparent and stress-free shopping experience.

If you cannot find the answer to your question here, please feel free to contact our support team at support@oolita.com.

1. Ordering & Payments

What payment methods do you accept?

At Oolita, we accept a wide range of secure payment methods to make your checkout process as convenient as possible. You can pay using:

• Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.
• Digital Wallets: PayPal. All transactions are processed through secure, SSL-encrypted gateways to ensure your financial data is protected.

Is it safe to shop on oolita.com?

Yes, absolutely. We use industry-standard Secure Socket Layer (SSL) technology to encrypt all personal information sent through our checkout process. We are committed to your privacy and safety; we do not store your credit card details on our servers.

Will I be charged any hidden fees?

No. At Oolita, we believe in “What You See Is What You Pay.” The total price displayed at checkout includes the product price and the flat-rate shipping fee. We do not charge hidden handling fees, restocking fees, or post-purchase surcharges.

Can I change or cancel my order?

We strive to process orders quickly. You may request a change or cancellation within 12 hours of placing your order by emailing support@support@oolita.com. Once an order has entered the “Processing” stage (1–2 business days), we may not be able to cancel it as it may already be prepared for shipment.

2. Shipping & Delivery

Where do you ship to?

Currently, Oolita exclusively serves customers within the United States. We do not offer international shipping at this time to ensure we can maintain our high standards of delivery reliability domestically.

How much does shipping cost?

We offer a simple Flat Rate Shipping fee of $6.99 for all orders, regardless of the number of items or the destination within the USA.

How long will it take to receive my order?

Our total delivery timeline is typically 6–12 business days. This is broken down into two stages:

1. Processing Time: 1–2 business days (Order verification, quality check, and packaging).
2. Transit Time: 5–10 business days (Delivery from our facility to your doorstep). Please note: Business days are Monday through Friday, excluding public holidays.

Do you offer Express or Next-Day shipping?

To keep our costs transparent and affordable for all customers, we currently only offer Standard Shipping. We do not support expedited or express shipping at this time.

How can I track my package?

Once your order has been handed over to the carrier, we will send a shipping confirmation email to the address provided. This email will include a tracking number and a link to the carrier’s website so you can monitor your package’s journey in real-time.

3. Returns & Refunds

What is your return policy?

We offer a 30-day return window. You have 30 days from the date your package was delivered to request a return. To be eligible, the item must be unused, unwashed, in its original packaging, and in the same condition that you received it.

How do I start a return?

To initiate a return, please email support@oolita.com with your order number and the reason for the return. Our team will provide you with the return instructions and the correct shipping address for our warehouse in Altoona, PA.

Who pays for the return shipping?

The customer is responsible for the cost of return shipping. We recommend using a trackable shipping service, as Oolita cannot be held responsible for items lost or damaged during the return transit.

Can I exchange an item?

We do not offer direct exchanges. If you need a different size, color, or style, please return your original item for a refund and place a new order on our website for the replacement item.

When will I receive my refund?

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed back to your original payment method within 5–10 business days. Please note that banks may take additional time to post the transaction to your account.

4. Product Information

Are the products exactly as shown in the photos?

We make every effort to display our products as accurately as possible. However, due to variations in monitor settings, screen resolutions, and lighting during photography, actual colors and textures may vary slightly from what you see on your screen.

What if I receive a damaged or incorrect item?

We apologize for the inconvenience. If your order arrives damaged or if we sent the wrong item, please contact us immediately at support@oolita.com with photos of the issue. We will prioritize a resolution, which may include a replacement or a full refund at no additional cost to you.

5. Company & Security

Where is Oolita located?

Oolita is proudly based in the United States. Our business office is located at: 4120 Beale Ave, Altoona, PA 16601, USA.

How do I contact customer support?

The best way to reach us is via email at support@oolita.com. Our support team operates Monday through Friday, 9:00 AM – 5:00 PM (EST). We aim to respond to all inquiries within 24 business hours.

Does Oolita sell my personal data?

No. As detailed in our Privacy Policy, we do not sell, trade, or rent your personal information to third parties. We only collect the data necessary to process your orders and improve your shopping experience.

Why this FAQ helps your GMC status:

• Math Consistency: It reinforces the $6.99 fee and the 6-12 day delivery window mentioned in your Shipping Policy.
• Location Trust: It repeatedly mentions the Altoona, PA address, which builds “Local Business” signals for Google’s algorithm.
• Policy Linkage: It explains the “No Exchange” and “Customer Pays Return Shipping” rules clearly, which prevents customers from claiming they were misled.
• Formatting: The use of clear headings and bullet points makes the page “scannable” for both users and Google’s crawlers.